Wednesday, 10 March 2010

A2Dominion tenants service charge horrors

Woods House, 7 Gatliff Road, managed by A2Dominion.

Another similar story, but with a happy end. But seems like A2Dominion has done the same before with service charge. I wonder what will be the outcome in Woods House?
No one knows, A2Dominion promised to call me back but hasn't done it yet!

Stanwell residents in fear over large service charge statements



An elderly man who suffers from a chronic chest infection has hit out at his housing provider after his last service charge statement topped the £3,100 mark.

Arthur Fryer, 81, lives in Vanguard House, in Douglas Road, Stanwell, which is an A2Dominion run property.

He and one other leaseholder have been told they need to pay £3100 for their annual service statements for the use of communal facilities, but Mr Fryer has stated he is very worried because he hasn't been told what it is for, and says he doesn't have that kind of money.

Mr Fryer, who has just come out of hospital for his chest condition, finds it difficult to leave the house due to the medication he is on.

He said: "So hearing this news hasn't done my illness any good. When I came out of the hospital and then saw these statements they almost sent me back in. I was very stressed out for a couple of days."

Mr Fryer believes A2 are charging some of the leaseholders for the building of a communal launderette in the summer.

He said: "But we shouldn't have to pay that much. People come from all over, Clare Road, Stanwell Village, and even Ashford because it is so cheap. We shouldn't have to pay for A2's buildings.

Spencer Taylor, who is the chairman of the Northlands Estate Residents' Association check, also believes the extra charges are to do with the building of the launderette.

He said: "It is either that or they have made a very big mistake. The thing is is that A2 have not given them any information on what the extra costs are for so it seems coincidental that it ties in with the launderette that was built.

"I think it is ridiculous that they can't get their service charges right, it seems to constantly happen with them."

Another leaseholder, who wanted to remain anonymous as he is trying to sell his flat, said: "I lost a sale before because of these mistakes. I was very shocked when I saw them."

A spokeswoman for A2 Dominion told the News that the statements were due to a computer error.

She said: "We contacted the residents involved to advise them to ignore this charge and reassure them that these amounts would be taken off their accounts.

"We regret any distress this may have caused and would like to assure residents that they will not be paying for the new onsite laundry."

Sunday, 7 March 2010

A2Dominion, Woods House service charge change cheat

There I was, deeply disappointed of the service charge changing in Woods House, when I found this advertisement.
So this will be the person who is responsible of all this.
Setting targets!

Woods House, 7 Gatliff Road, managed by A2Dominion.
a2dominion, london, woods house, gatliff road, sw1w 8qn, grosvenor waterside, shared ownership, 7 gatliff road, service charge













A2 Dominion - Service Charge Manager c/d 11/1//2010

Postby Sandra Omar » Tue Jan 05, 2010 3:26 am

Service Charge Manager

Salary:
£25000 - £34999
Benefits:
£23,188-£31,602

Ref A2D09/67
Location London, W5
Department Leasehold Services

Job Description
The A2Dominion Group is one of the UK's leading providers of high quality homes and aims to provide real choice and excellent services to all its customers. Our leasehold and shared ownership portfolio is set to increase by 1,000 homes this year. What's more, we have many new properties going up across London and Southern England. It's growth like this that will keep you busy as you ensure appropriate services charges and deliver an effective response service.

About the role:
Our customers rely on us for accurate, estimated service charges along with the highest level of service. And as the inspirational leader of our Service Charge teams, you'll make sure that's exactly what they receive - by overseeing every aspect of the estimation, protection and accounting of service charges. Setting targets and implementing new processes with an unwavering customer focus, you'll oversee the processing of any adjustments and increases (notifying residents well in advance). Building internal relationships like no other, you'll also ensure leaseholder needs and legal obligations are met.

About you:
With a degree (or the equivalent work experience) behind you, you're an outstanding manager of people and budgets. You've proven financial experience within a housing organisation, having set similar leasehold service charges using SUN financials and established IT skills. Commercially impressive, you see the bigger picture. You have the tenacity and integrity to succeed. And you're ready to drive, influence and embrace change - always looking for areas of improvement.

For more information about this role, please click on 'more info' link below, to down load the job pack which contains the job description, person specification and terms and conditions.

To apply for this role, please click on 'apply here' link http://gs12.globalsuccessor.com/Fe/tpl_ ... ijmgydfgox

Closing date: Monday 11 January 2010

Interview date: Friday 15 January 2010

Found in this web address:
http://forum.supportsolutions.co.uk/viewtopic.php?f=68&t=5004

Wednesday, 3 March 2010

A2Dominion Shared Ownership Tenants might require service charge clarification

a2dominion, london, woods house, gatliff road, sw1w 8qn, grosvenor waterside, shared ownership, 7 gatliff road




Shared Ownership Tenants require service charge clarification

A typical example of a leasehold service charge dispute can illustrated by the case of the residents of Bromyard House, Acton, who as shared ownership tenants claim they are being charged excessive service charges by a housing association and are demanding to know where their money is being spent. The leasehold owners are making arrangements for a petition against what they deem to be 'unfair' service charge invoices.

Chairman of the Bromyard House Residents' Association, Hitesh Tailor said the prospect of affordable housing has diminished with the high service charges, in addition to council tax, mortgage payments and rent.
Mr Tailor said: "We have a legal obligation to pay our service charges but we don't feel it represents value for money. A2Dominion should be looking at ways of reducing the financial burden for many who are having to deal with reduced household income.

MP for Ealing, Acton and Shepherds Bush, Andy Slaughter, commented in the local preess: "I have always had concerns about the Bromyard house development and their supposedly affordable housing policy."

"The housing association deliberately seems to be dressing something up as 'affordable' which it isn't and people who are desperate to find homes think these are affordable."

"People are struggling financially and service charges need to be renegotiated; housing associations have an obligation to tenants and leaseholders for those on moderate means."

Should you find yourself in a position where you are believe you are being overcharged, for a small fee of £195 plus VAT we can arrange for an expert to conduct a service charge health check which will quickly determine if you have any foundations to dispute the service charges.

http://www.fridaysmove.com/shared-ownership-tenants-require-service-charge-clarification/13166

Service Charge Health Checks:
http://www.fridaysmove.com/service-charge-health-checks/7598

The Residential Property Tribunal Service:
http://www.rpts.gov.uk/

A2Dominion service charge in Woods House, 7 Gatliff Road

a2dominion, london, woods house, gatliff road, sw1w 8qn, grosvenor waterside, shared ownership, 7 gatliff road
I moved in Woods House in 2009.
Service charge was £145 a month.
A2Dominion sent me a letter in February 2010, declaring that they gonna introduce a new service charge of £297.98 a month (£3574.20 a year).

From £145 to 297.85 a month.

I knew they can't increase the rent, it remains about £500 a month, because this is controlled by government. They have to follow the inflation.


http://www.ealinggazette.co.uk/ealing-news/local-ealing-news/2009/10/15/shared-ownership-tenants-paying-excessive-fees-64767-24948194/

http://a2dominion-shared-ownership.com/default.aspx

http://stanwell.stainesnews.co.uk/2009/04/mistakes-have-been-made-again.html

Tuesday, 2 March 2010

Shared ownership tenants 'paying excessive fees'

Woods House, managed by A2Dominion.
woods house, gatliff road, a2dominion, london

Following is the copy of this article:
http://www.ealinggazette.co.uk/ealing-news/local-ealing-news/2009/10/15/shared-ownership-tenants-paying-excessive-fees-64767-24948194/

SHARED ownership tenants claim they are being charged excessive fees by a housing association and are demanding to see where their money is being spent.
The residents of Bromyard House, Bromyard Avenue, Acton, who pay part mortgage, part rent on their flats, which are owned by Berkeley Homes but managed by A2Dominion, are putting together a petition against the 'unfair' service charges.
Hitesh Tailor, chair of the Bromyard House Residents' Association, said the prospect of affordable housing has diminished with the high costs, on top of mortgage payments, rent and council tax.
Mr Tailor said: "Residents have lived here for three years and have endured anger and frustration at not knowing what services they are paying for.
"We have a legal obligation to pay our service charges but we don't feel it represents value for money. Dominion should be looking at ways of reducing the financial burden for many who are having to deal with reduced household income.
"They pay a high level of their disposable income on housing costs which were not very clear when people bought. Traditional housing policy guidelines suggest an affordability ratio of anything between 25 to 40 per cent of income spent on housing costs but it is very likely many residents here spend above that amount."
Andy Slaughter, MP for Ealing, Acton and Shepherds Bush, said: "I have always had concerns about the Bromyard house development and their supposedly affordable housing policy.
"The housing association deliberately seems to be dressing something up as 'affordable' which it isn't and people who are desperate to find homes think these are affordable.
"People are struggling financially and service charges need to be renegotiated; housing associations have an obligation to tenants and leaseholders for those on moderate means."
Steve Michaux, A2Dominion's director of leasehold services, said: "We understand the concerns of our residents and when charging for these services, we seek only to recover the actual costs incurred, and we do not make any profit from the money generated.
"The majority of costs are passed on by the site's freeholder through its managing agent, who is responsible for the overall estate. We would like to reassure our residents that we are taking their concerns seriously, and are seeking to work co-operatively with all parties concerned to address this matter, and we will be representing our leaseholders' views as strongly as possible."

Woods House, SW1W 8QN, London

Facebook wall discussion:

H.M:
 My boyfriend and are are due to exchange contracts on a flat on the Woods House develpoment in Chelsea this coming Friday.
We've just received notice that the service charge is going to increase from £145 to £297!! (and most of the flats are empty so I do not know how they can justify this increase!)
We're seriously considering pulling out now. Has anyone had similar experiences?


TV:
I live in Woods house and its awful, this change. I don't know what to do.To move out? Complain to council? I heard in one house in Fulham the service charge is already £700.

Read about a2dominion:
http://www.ealinggazette.co.uk/ealing-news/local-ealing-news/2009/10/15/shared-ownership-tenants-paying-excessive-fees-64767-24948194/

http://stanwell.stainesnews.co.uk/2009/04/mistakes-have-been-made-again.html


H.M:
 It's interesting to hear from someone already living in Woods House! Sorry to hear it's been such a nightmare.
I've been reading so much about A2 Dominion's history of extortionate service charges and we're now going to pull out of buying the flat. Everything about it just doesn't seem right! I'm so glad we found out all of this before exchanging.

T.V:  Why don't you tell them the reasons?
02 March at 21:54 ·

H.M:  We intend to! The person we have been dealing with at A2 Dominion is so rude and arrogant that his attitude alone nearly put us off. He always acts like we should be grateful we're getting a flat and seems to forget that we're paying £80k for the privilege.
Wed at 10:08 · Report

A2Dominion Group Tenants



http://www.facebook.com/group.php?gid=412425340516&ref=mf

Our a2dominion shared ownership story

a2dominion, london, woods house, gatliff road, sw1w 8qn, grosvenor waterside, shared ownership
Our a2dominion shared ownership story

I'm Keith Miller and I moved into an a2dominion shared ownership property, in Hammersmith, about two years ago. I was delighted to have bought my first home with my, now wife, Sirpa, and a2dominion decided to use us as the "poster boy and girl" in their PR campaigns. The picture you see below is actually taken from their company brochure, and we were also included in interviews with the BBC, the Evening Standard and London Lite.

BUT, two years later, I would not recommend a2dominion to anyone. Affordable housing, done the a2dominion way, is proving to be anything but affordable. a2dominion have recently confirmed that they will be developing the Queen's Wharf site, just a bit further down the river in Hammersmith. We recommend that anyone considering purchasing should read our experience, below.




Ridiculously high service charge....
After the 1st year, our service charge went up from a reasonable £80 per month, to a ridiculous £150. That's nearly a 100% increase. All this despite the independent audit of our first years charge (kindly arranged by a2dominion themselves), stating that we had actually paid too much!

...for an appallingly low quality service
We pay £40 a month for lift maintenance. Our lift has been faulty since day one, and is currently a major health and safety risk. a2dominion have failed to provide us with any evidence that a maintenance contract exists.

The front door and gates to our building have been broken and unsecured for weeks at a time, despite the a2dominion promise to resolve security issues within 24-hours. Several residents have had their bikes stolen, and we've even found non-residents sleeping in our corridors and stairwells.

Routine "day-to-day" repairs take months, and repeated phone calls, e-mails and letters to be resolved.

We're not the only ones!

a2dominion have been in the press, recently, for their management of another development, just a few miles from ours. Click this link, for details of how a2dominion manage another of their London properties, where the local MP is quoted as saying,

"I have always had concerns about the Bromyard house development and their supposedly affordable housing policy. The housing association deliberately seems to be dressing something up as 'affordable' which it isn't and people who are desperate to find homes think these are affordable".

http://a2dominion-shared-ownership.com/default.aspx